Order Processing:

  • Upon receiving your order and payment confirmation, we will initiate the authorization process.
  • We will confirm the availability of the products in stock. If the products are readily available, we will proceed to accept your order.
  • In case any of the products are out of stock, we will promptly notify you via email. You will have the option to either cancel the order or proceed with a backorder.
  • If you choose to proceed with a backorder, we will inform you of the estimated restocking date.
  1. Shipping & Delivery:
  • Once your order is accepted, we will begin processing it for shipment.
  • We aim to dispatch all in-stock items within 7 business days from the date of order confirmation.
  • Shipping times may vary depending on your location and the shipping method selected at checkout.
  • We utilize reliable shipping carriers to ensure timely delivery of your products.
  • Please note that custom-made or personalized items may require additional processing time. We will communicate any such delays via email.
  1. Returns Policy:
  • We understand that sometimes returns are necessary. However, please note that some of our products are custom-made or made-to-order and, therefore, cannot be returned unless they are defective or damaged upon receipt.
  • If you receive a defective or damaged product, please contact our customer service team within 10 days of delivery to initiate the return process.
  • To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  1. Cancellation Policy:
  • You may cancel your order any time before it is shipped. Once the order has been shipped, it cannot be cancelled.
  • If you wish to cancel an order that includes both in-stock and out-of-stock items, please contact us to discuss your options.
  1. Contact Us:
  • If you have any questions or concerns regarding our Shipping & Delivery Policy, please feel free to contact us at info@homedecorwishlist.com.

Please note that by placing an order with HomeDecorWishlist.com, you agree to abide by the terms and conditions outlined in this Shipping & Delivery Policy. We reserve the right to update or modify this policy at any time without prior notice.

1. Refund Policy:

1.1 Non-Returnable Items:
Due to the custom nature of certain products that are made to order, we are unable to accept returns for the following items:

  • Custom-made furniture
  • Personalized items (e.g., monogrammed or engraved products)
  • Made-to-order artwork
  • Custom-sized curtains or drapery

Please ensure all specifications and measurements are accurate before placing your order for custom-made items.

1.2 Refunds for Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 10 days of receiving your order. We may require photographic evidence of the damage or defect for assessment purposes. Upon verification, we will offer a replacement or issue a refund for the damaged or defective item.

1.3 Refunds for Non-Custom Items:
For non-customized items, you may request a refund within 30 days of receiving your order. Items must be returned in their original condition, unused, and in their original packaging. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

2. Returns Process:

2.1 Initiate a Return:
To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

2.2 Return Shipping:
When returning items, please ensure they are securely packaged to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

2.3 Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved for a refund, we will process the refund to the original payment method within 5-7 business days.

3. Exchanges:
We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

Accepted Payment Methods:

We accept the following payment methods:

  1. Credit and Debit Cards: We accept Visa, Mastercard, American Express, and Discover.
  2. PayPal: You can securely make payments through your PayPal account.
  3. Bank Transfer: If you prefer, you can also make a direct bank transfer. Please contact us for bank details.

Payment Process:

  • When you place an order on HomeDecorWishlist.com, your payment will be processed immediately upon checkout.
  • Your order will then enter the authorization process. During this time, we will confirm the availability of the products in your order.
  • If all products are in stock and ready to ship, your order will be accepted, and we will proceed with shipment.
  • If any of the products are not in stock, we will promptly notify you via email. We will provide an estimated date for when the product will be back in stock.

Backorder Option:

  • If you choose to proceed with the backorder, we will keep your order on hold until the product is back in stock.
  • Alternatively, you have the option to cancel the backordered item(s) and receive a refund for the amount paid for those items.

Cancellation Policy:

  • You can cancel your order at any time before it has been shipped. Please contact our customer service team as soon as possible to request a cancellation.
  • If your order has already been shipped, it cannot be cancelled.

Payment Security:

  • We take your security seriously. All payment transactions on HomeDecorWishlist.com are encrypted and processed securely.
  • Your credit card information is never stored on our servers, ensuring your sensitive data remains protected.

Create a sparkling romantic evening with our Medieval floor candelabra that would have been at home in Castle Malbark, built by Teutonic knights. Guests will marvel at its every detail, from the elegant finial crown to the 12 filigree flanked pedestals meant to hold your candles. Forged of sturdy metal with a Gothic gray finish, this over five foot tall Design Toscano Medieval masterwork will set the scene for pure mystery and drama! Some assembly required. Do not leave lit candles unattended. Candles not included. . 20½”dia.x63½”H. 13 lbs.


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Design Toscano Malbark Castle Gothic Floor Candelabra FU67244

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